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Frequently Asked Questions (FAQ)

 

How do I know if I am a good candidate for this program?

Complete our trichology assessment to receive an email with detailed information about your likely hair loss contributors. This email will also state if you are a good candidate for our program. We do not accept everyone. You must qualify in order to be accepted.

Your email will also state if you qualify for a results guarantee. If you qualify for a results guarantee, we offer a money back guarantee on our Thairapy Gold hair products you purchase through our website.

How will I know if it’s working?

Within just a few weeks, you will begin to notice small, positive changes in your hair. You’ll notice these changes before you actually see new hairs beginning to grow.

It takes approximately 6-12 weeks for NEW hairs to begin to form within the dermal papilla and then subsequently exit the scalp. Patience is key. Don’t quit before you get the reward of more hair! Getting dormant hairs to regrow takes time, patience, and consistent use of the full protocol.

Typical hair changes within 3 weeks:

  • Hair seems more manageable overall
  • Your hairstyle holds its style better
  • Hair has more shine and bounce
  • Noticeably less flyaways
  • After 3 weeks, you notice less lost hair in the shower

Typical hair changes within 3 months:

  • New short hairs are growing on the top of your head
  • Minimal hair shedding in the shower
  • Your scalp is much less visible on top
  • Your natural hair color is more vibrant
  • Your chemically applied hair color lasts longer
  • Your hair is visually fuller
  • Your hair part is not as wide as before
  • Your hair performs better during a hair stress test

Typical hair changes within 6 months:

  • Your hair is fuller than it’s been in years
  • Your hair is filling-in in your thinnest areas
  • Your scalp is much less visible on top
  • Your hairline is becoming stronger
  • Friends and family are commenting on how good your hair looks

Typical hair changes within 12 months:

  • Your hair looks better overall than it has in years
  • Your “thinnest” areas have filled in nicely

Most clients see such an improvement in their hair by reviewing their hair growth journey in their photo booth. After 12 months, they typically decide they want to continue the hair program. The longer you work the program, the longer the program works!

It’s important to document your results. Results vary for everyone to reach their ultimate goal. 

For those with mild hair loss (females hair loss stage 1-4 and males hair loss stages 1-3) who properly address all their underlying hair loss contributors and follow the full protocol typically see a remarkable improvement at the 3 month mark.

Those with more advanced hair loss (females hair loss stages 1-4 and males hair loss stages 4-7) who properly address all their underlying hair loss contributors and follow the full protocol typically see a remarkable improvement at the 6 month mark.

Do you guarantee results?

We guarantee results for those who are deemed a good candidate after submitting a trichology assessment.

Do I have to do the full protocol or can I utilize individual products?

No one is required to utilize the full protocol. However, failure to utilize the full protocol simply cannot produce the most robust results. Therefore, we cannot guarantee results unless the full protocol is utilized.

What is your refund policy?

What are the potential side effects of your products?

Some clients are sensitive to topical DHT blocking ingredients until a tolerance is built up. Typically, these are clients who have had other product sensitivity on their skin or scalp in the past. It’s important to note, the thinner the hair has become, the more sensitive the scalp becomes. Many times, a sensitivity issue can be resolved by slowly introducing a new product once per week. If you have any type of reaction, please go to this page and fill out a reaction form.

Thairapy Gold – DHT Blocking Shampoo can cause sensitivity to those with very sensitive skin. For these clients, we recommend using Thairapy Gold – Bio Thairapy Gentle Shampoo initially. Once on the program for 3 months, switch to Thairapy Gold – DHT Blocking Shampoo in order to reap the full benefit of the program.

Thairapy Gold – Maximum Growth Thairapy (MGT) may cause sensitivity initially for those with sensitive skin. If so, use the product one night per week for 2 weeks. Slowly add one additional nightly application every 2 weeks until you are able to use it every night.

Thairapy Gold – DHT Inhibiting Thairapy can cause issues with those who are zinc intolerant and/or who have a shellfish allergy. For these clients, we recommend Thairapy Gold – DHT Inhibiting Thairapy AV instead. Those with a sensitive stomach should take this product with food.

Thairapy Gold – Growth Activation may cause itchiness for those with sensitive skin. If so, use the product one night per week for 2 weeks. Slowly add one additional nightly application every 2 weeks until you are able to use it every night.

What do I do if I have a reaction to any of the products?

Contact us via our customer service page and select “report a reaction”.

Will this work for me?

Complete our trichology assessment to receive an email with detailed information about your likely hair loss contributors. This email will also state if you are a good candidate for our program. We do not accept everyone. You must qualify in order to be accepted.

Your email will also state if you qualify for a results guarantee. If you qualify for a results guarantee, we offer a money back guarantee on our Thairapy Gold hair products you purchase through our website.

How do I refer someone to the Hair Loss Treatment Center of America (HLTCOA)?

  1. Click ACCOUNT DETAILS in the top right corner of your screen.
  2. Log in to your dashboard.
  3. Click on the Refer a Friend link.
  4. Copy and save this link to send to anyone via email, text or social media. Anyone who accesses our site via your link who  subsequently makes any purchase will earn you credit toward your future purchases.
  5. All our products also have referral links at the bottom of the page if you want to refer a specific product.

How do I contact support?

Please visit our customer service page for all support.

Why must I be logged in to purchase?

This may come as a shock to you, but we DO NOT want just anyone to purchase our products. We know, as certified trichologists, that not every product will work for every hair loss sufferer. If you meet our qualifications, we will guarantee your results in writing. Wouldn’t you like to know with certainty if what we offer will work for you?

It’s vitally important for you to understand your contributing hair loss factors before any purchase is made.

Please fill out the specialized trichology assessment. Once complete, you will be provided with detailed information about your contributing hair loss factors and the recommended steps you could take to reach your hair goals.