Refund Policy
HLTCOA is dedicated to ensuring our customer’s safety and happiness always. With your safety in mind, it is important to note, we are unable to take returned items due to the nature of our products.
If you are unsatisfied with your product, our HLTCOA Support team is here to help you!
All sales are final. Your 100% money back guarantee protects you in the case of damaged or defective products upon verified delivery. If you receive a damaged item within your order, please immediately fill out a damaged item report here. Please provide a photo of damaged items along with your order number. This is vital for us to locate your information and assist you as swiftly as possible.
Damaged or defective items need to be addressed within 3 days from the day of delivery.
Once the product is reviewed and confirmed damaged or defective by us, you will be eligible for a refund or replacement of the same item. Any product prior to confirmation is not eligible for either.
Regarding Lasers:
As a medical device, no returns or exchanges are permitted of any Device that has been used or in a package that has been opened.
If a customer wishes to return a new, unopened, never used device in the original undamaged packaging within 3 days of purchase, contact seller at www.hltcoa.com/customerservice to submit a return request. All returns must be authorized by seller prior to receipt. Once a return is authorized, seller will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return your device. A refund, minus shipping costs, will be made to the form of payment buyer used to pay for the purchase. Failure to comply with the instructions on how to return the device could result in delays in processing and potentially a refusal of the refund.
Laser Limited Warranty:
HLTCOA warrants that this device will be free from manufacturing defects in material and workmanship for a period of twelve (12) months from the date of delivery. HLTCOA does not warrant that the operation of the device will be error-free or uninterrupted. The user is responsible for the proper maintenance and handling of the device. No warranty is extended to any device that has been altered, physically damaged or modified in any way. The limited warranty does not cover problems caused by user acts (or failures to act), the acts of others or event(s) beyond the reasonable control of HLTCOA.
If device fails to meet the warranty set forth above, then HLTCOA will, at its option, either (i) repair the defective device, (ii) provide a free replacement device or replacement parts. Any replacement device or part will be comparable in function but may not be identical to the original. The replacement or repaired device is warranted for the remainder of the original warranty period.
If the device or any component thereof is defective or otherwise does not function properly within the Limited Warranty period (as defined above), contact HLTCOA at www.hltcoa.com/customerservice to submit a warranty claim. All returns must be pre-authorized by HLTCOA. Once a return is authorized, HLTCOA will issue a Return Merchandise Authorization (RMA) number and provide instructions on how to return the device.
THE COMPANY MAKES NO OTHER WARRANTIES FOR ANY LASER DEVICE.
Shipping Information
Signature Required:
A signature is required on all orders over $300.00
Order to Shipping Time:
All orders will ship out within 2-5 days after your order is completed.
Orders which include a laser device will include shipping insurance at no additional cost
Please note: Original shipping costs are non-refundable.