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Frequently Asked Questions


When will my membership become active?

As soon as complete your membership purchase you will have access to all the benefits.

Do you offer refunds for membership fees?

There are no refunds of membership fees.

What do you mean "Results Guarantee"?

Our decades of experience with hair resoration means that with the right candidate and treatment plan we can indeed gaurantee results with our Premium users since it’s a more hands on approach as opposed to our standard plan or if you were just to buy products and try it alone. Think of it like a gym membership vs. a gym trainer.

Can I cancel my membership?

Membership can be cancelled at anytime. Once cancelled, your membership will remain active until the last day of your billing cycle

Do all memberships allow access to online certified trichologist sessions?

 All memberships allow access to live online certified trichologist sessions. 

Will I have my own dedicated trichologist?

  Premium and Elite memberships include a dedicated trichologist.

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